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Shipping Costs
Shipping costs are calculated automatically during the checkout process based on the item weight and the post code of your shipping address.
You can calculate your shipping costs before check out by selecting View Cart and then selecting Estimate Shipping & Taxes
If you receive the message "Unfortunately we can't ship to your location" during the check out process, then please contact us and we will try our best to resolve the problem.
Pick Up
Pick up is possible from Roseville Chase, Sydney Australia. Please contact us at vogue2home@gmail.com to organise a time.
Parcel Tracking
Goods are dispatched from Sydney, Australia. We generally use Australia Post (regular or express as selected during checkout). Silhouette lights are shipped by courier.
If you need the goods urgently then contact us and we will aim to make the necessary arrangements.
We will email you the parcel tracking details once dispatched. You can track your parcel online or contact us if you have any concerns.
With ChristmasLightStore.com.au you will have “peace of mind” that your parcel will be delivered safely.
Returns
We want you to be happy!
Return or exchange an item - our 7 day money back guarantee
If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 7 days of receipt.
Returned items should be unused and must be returned in original packaging with any enclosed documentation.
We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.
The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility.
If you are returning a product that was originally purchased with a gift certificate, you will receive an in-store credit as your refund.
If you are returning a product that was given to you as a gift, you'll have the option to receive an in-store credit as your refund or to credit the gift giver's original payment method.
Warranty & Disclaimer
SELLER DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR OF FITNESS FOR ANY PARTICULAR PURPOSE.
Since ChristmasLightStore.com.au cannot control the manner of use of products after their sale, ChristmasLightStore.com.au will not be responsible for any consequential or indirect damages. No warranties will apply if the products are in any way altered or modified after delivery by ChristmasLightStore.com.au
Warranty Policy
Should a customer receive any product which is faulty or dead on arrival, then the customer must contact ChristmasLightStore.com.au within 7 days to organise a replacement.
ChristmasLightStore.com.au offers a standard 6 month warranty on all products.
Where a replacement is no longer available a full refund will be provided.
To begin the return process, please contact us with the following information:
Full Name
Invoice Date
Delivery Address
Email Address
Phone Number
Reason for Return
Preference of store credit, refund or exchange